Overview
Key learning areas:
Life Skills
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Time and stress management
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Basic financial planning
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Decision-making and problem-solving
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Self-discipline and personal motivation
Secretarial Skills
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Document and file management
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Professional communication and correspondence
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Scheduling and office coordination
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Customer service and office technology
Front Office Skills
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Reception and client handling
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Telephone and email etiquette
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Booking and reservation systems
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Conflict resolution and multitasking
Housekeeping Skills
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Cleaning techniques and equipment use
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Health and safety standards
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Room setup and organization
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Laundry and fabric care