Overview
Administrative and Supervisory Skills Training
Offered by Bramolyness Company Limited
This training program is designed to equip administrative professionals and emerging supervisors with the essential skills needed to manage teams, improve operational efficiency, and contribute meaningfully to organizational success.
Participants begin by mastering the fundamentals of office administration, including document management, time planning, and workflow coordination. Strong emphasis is placed on professional communication, covering business writing, active listening, and managing difficult conversations with clarity and confidence.
The course then delves into supervisory leadership essentials, where learners explore the responsibilities of frontline leadership, effective delegation, team performance monitoring, and feedback delivery. In addition, modules on team dynamics and staff motivation offer insights into conflict resolution, team engagement, and fostering a collaborative work culture.
To align daily tasks with strategic goals, the training introduces decision-making frameworks, performance indicators, and resource planning techniques. A vital component includes customer service and public relations, emphasizing professionalism, service excellence, and client interaction.
Recognizing the evolving workplace, the program also focuses on digital competency, training participants in productivity tools, file management, online scheduling, and basic cybersecurity practices. Finally, workplace ethics and compliance reinforce values such as integrity, confidentiality, safety, and adherence to employment regulations.
By the end of the training, participants are empowered with the practical skills, mindset, and confidence to lead, support, and enhance their organizational environment.